Before access begins
If you need to raise an issue before access is issued or the service begins, contact support immediately so RTH can review the circumstances.
Refund Policy
RTH programmes provide digital access, live teaching, coaching and other services that may begin soon after payment verification. This policy explains when a payment is generally final, how exceptional cases are reviewed and the rights that remain protected by law.
If you need to raise an issue before access is issued or the service begins, contact support immediately so RTH can review the circumstances.
As a general programme rule, payments become non refundable once access has been issued or the programme or service has commenced.
Nothing in this policy removes a refund, repair, replacement or other remedy that applicable law says cannot be excluded.
RTH protects digital programme access from change of mind claims after delivery begins while preserving any refund, correction, replacement or other remedy that applicable law requires when a paid service is not supplied as agreed.
Before paying, review the programme page, price, access period, schedule, Risk Disclaimer and these refund rules. Ask support for clarification before checkout if something is unclear.
Once RTH has verified payment and issued the purchased digital access, released learning materials, started onboarding or commenced the relevant programme or service, the payment is generally final and non refundable, except where applicable law requires a different remedy.
Monthly Mentorship is a one time payment for one month of access and is not an automatic recurring subscription. Once the one month access has been issued or the service has commenced, the payment is generally non refundable.
After expiry, a student may choose to purchase another month as a new renewal. Not using the full month, missing a live session, deciding not to renew or failing to achieve a desired trading result does not by itself create a refund entitlement.
Lifetime Mentorship is a one time payment for the lifetime learning access described on the Mentorship page. Once that access has been issued, the payment is generally non refundable.
A change of mind after receiving the learning environment, community access, coaching access or learning materials does not by itself create a refund entitlement.
Private Mentorship combines Lifetime Mentorship access with one month of focused private coaching. Once Lifetime access has been issued, private onboarding has started or private coaching has commenced, the payment is generally non refundable.
Scheduling preferences, missed participation or a decision to stop after the service has begun do not automatically create a refund right. Programme specific attendance and rescheduling rules communicated during onboarding also apply.
The 4 Days Forex Clarity Bootcamp is a focused four day intensive. It may appear as 4 Days Bootcamp at checkout for the same programme. Once the participant has received the relevant materials or access, or the cohort has commenced, the payment is generally non refundable.
If you cannot attend a session, contact support as soon as possible. A missed live day does not automatically create a refund right when the programme and agreed materials remain available.
If you are accepted for Account Management, any fee, cancellation, termination, withdrawal or refund position specific to that service is governed by the signed Account Management documents. Those specific documents supplement this Refund Policy to the extent permitted by law.
No Account Management document can remove a mandatory remedy that applicable law says cannot be excluded.
If RTH cancels a paid service, cannot provide the purchased access or materially fails to deliver what was agreed, contact support. RTH will review the service record and provide an appropriate remedy in accordance with the circumstances and applicable law.
Depending on the situation, a lawful remedy may include corrected access, replacement delivery, rescheduling, credit or a full or partial refund. RTH will not use this policy to remove a remedy that consumer protection law requires.
If you believe you paid twice, paid an incorrect amount or sent funds against the wrong RTH payment reference, contact support immediately. RTH will verify the records before correcting an amount or approving a return of funds.
Never send a second payment merely because access has not yet arrived. First confirm the status using the official RTH support channel and payment reference.
An RTH payment request is active for 48 hours. A failed or expired request is not a completed purchase unless RTH actually received and confirmed the funds. If a request expires before you pay, start a new request.
If you already made a payment before the request expired, do not pay again. Contact RTH Support with the payment receipt and expired RTH reference so the transaction can be reviewed.
Where a payment requires verification, access may remain pending while the transaction is checked. That review period does not by itself mean the payment was rejected or that a refund is due.
Current customer payment methods may include Nigerian Bank Transfer, Cryptocurrency, Western Union or Ria, and Selar where the selected programme is eligible. Private Mentorship does not use Selar.
Where a refund is approved, third party processing charges, bank fees, Western Union or Ria charges, blockchain network fees, conversion costs or exchange rate differences may not be recoverable by RTH. Any deduction will be handled only where permitted by law and supported by the payment circumstances.
Cryptocurrency values can move between payment and refund review. If a Cryptocurrency return is appropriate, RTH will determine a reasonable return method based on the verified payment record, the asset and network used, operational feasibility and applicable law.
A customer refund right is determined under this Refund Policy and applicable law, not by whether a referral or Affiliate commission is connected to the purchase.
If a referred qualifying sale is refunded or reversed, any related Affiliate commission may be adjusted under the applicable Affiliate documents. This does not reduce a customer remedy that is otherwise due.
Contact RTH support before starting a payment dispute where possible. This gives the team an opportunity to verify access, payment and delivery records.
RTH may temporarily suspend access while a chargeback, payment reversal or fraud claim is investigated. A knowingly false dispute or fraudulent reversal may result in permanent access restriction and recovery action where lawful.
A page or feature marked Coming Soon, unavailable or otherwise not active does not create a paid purchase or refund entitlement unless RTH expressly activates the service and publishes the applicable commercial terms.
Send the request to support@ritytradehub.com from the email connected to your purchase. Include your full name, programme, RTH payment reference, payment date and a clear explanation of the issue.
Do not include card security codes, online banking passwords, private keys or broker credentials. RTH may request additional safe information where necessary to verify the payment or service record.
RTH reviews refund requests against the purchase record, access status, service delivery, payment method, programme terms and applicable law. Requests are handled as promptly as reasonably possible, but complex payment verification or third party processing may take additional time.
An approval is not complete until RTH has communicated the decision and the relevant payment route has processed the return where a return is required.
Nothing in this Refund Policy excludes, restricts or waives a right or remedy that cannot lawfully be excluded under applicable consumer protection law.
This includes situations where a service provider is legally required to correct, replace, resupply or refund a service that was not supplied as agreed.
For a refund review or payment delivery issue, email support@ritytradehub.com or use the official support channels published on the RTH website.
Read the complete policy set
Use the related documents below for the full RTH position on privacy, service terms, trading risk and refunds.
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